FAQs
Please browse through our "Frequently Asked Questions" below. The quality of service we provide for you is important to us. If you have any additional questions please call us at 518-933-JUMP.
We are fully insured. Proof of insurance is available upon request.
Q: Are your inflatable units clean?
YES. Customers consistently comment that they have never seen cleaner units. That is because we take care of our equipment. We don’t leave units out for days at a time and we rarely even let them see rain. Each unit is vacuumed and sanitized at the time of pick-up so it is clean and ready to go for the next customer that rents it. Dirty, stained, musty smelling bounce house upon arrival? Not from us!
Q: How do I reserve an item(s)?
Call us directly at 518-933-JUMP (5867) or e-mail us at bouncealotnmore@gmail.com.
Q: What are your rates?
All prices are on our website and include delivery, set-up and removal of the inflatable unit and/or other rentals for your event. Please call or e-mail us to reserve a specific inflatable, supplies or services you want, and to receive a complete estimate of your rental pricing.
Q: How does the rental process work and is there a deposit required?
When you call to reserve an item(s), we will ask for your contact information and the delivery address, as well as the start and end times of your event. Start and end times are taken so we can plan our delivery and pick-up routes of travel accordingly. We will call to confirm your rental and provide delivery and pick-up times a day or two ahead of your event. Payment in full will be taken at the time of delivery. NO DEPOSIT is taken at the time of your reservation.
Q: What paperwork is involved?
You are required to sign a (1) Lease Agreement, (2) Hold Harmless Agreement and (3) Safety Rules at the time of delivery. These are standard documents used in the industry.
Q: How far in advance do I need to reserve?
We suggest 2-4 weeks before your scheduled party date for our standard inflatable units. We are always happy to TRY to accommodate last minute bookings, but we can’t make any promises. Weekends are the busiest time. If you are looking for a particular inflatable unit call as soon as possible.
Q: What if I am outside the 10 mile free delivery area?
If you are outside our regular delivery area, up to 25 miles, we will make every attempt to supply you with an inflatable unit, IF our delivery schedule allows. There will be a delivery charge added to the stated price if you are outside our regular delivery area. The delivery charge is determined by how many miles the delivery location is from our location in Averill Park, NY.
Q: Do you set up in parks?
Yes, if permitted by the municipality that oversees the park. Please contact the park authority/municipality to determine the requirements to set up an inflatable unit, prior to contacting us. Be sure to ask about electricity at the park, as well as if a Certificate of Insurance is required and if the municipality requests to be named as Additional Insured. If a generator is required, we have generators available for rent.
Q: How much room is needed to set up a unit?
The standard size of an inflatable unit is approximately 15ft x 15ft and fits comfortably in most back yards. A level area 18ft x 18ft, with an overhead clearance of 20ft, is needed for this size unit. We do have a few units that are 13ft x 13ft to accommodate smaller areas. The area surface needs to be free of debris (rocks, sticks, sharp objects) and any animal waste PRIOR to our arrival. We operate on a tight schedule and do not have extra time in the schedule to wait for an area to be cleaned so we can set up.
Q: How much room is needed to bring the inflatable unit in?
A standard walk through gate of about 36" is sufficient. The unit arrives rolled up and is transported using a commercial hand truck.
Q: What type of surface do you need to set up on?
We set up on dry grass only if outside, or inside facilities with a ceiling height of at least 15 feet. Under no circumstances can we set up on dirt/gravel, rocky, muddy, concrete or paved surfaces.
Q: Can you set up on my driveway?
No. As stated above, under no circumstances can we set up on dirt/gravel, concrete or pavement. We must be able to secure anchors into the ground. If we are unable to anchor the unit, we are not bringing or leaving the unit. This is for the safety of all users.
Q: Does the blower need electricity? How much does it use?
Yes. We will bring up to a 100-foot extension cord with us. You will need a standard 110v outlet within 100 feet of the set up area. A Ground Fault Interrupt (GFI) should be used. The blower will run continuously for the duration of your rental and uses approximately 14 cents of electricity per hour. If you don't have electricity available, we have generators available for rent.
Q: How long does it take to set up?
Set up usually takes approximately 25-45 minutes, depending on the unit, and providing there are no obstacles on the surface where the unit will be set up.
Q: How many ppeople can use the unit safely?
Age Group 3-4 4-12 Teens Adults
13 x 13 size: 6-8 4-6 n/a n/a
15 x 15 size: 8-10 6-8 4-6 2-4
Obstacle Courses: 0 2 2 2
Q: Do you deliver on holidays?
Yes. Four weeks advanced notice is requested but as always if we can do it on short notice we will. Your satisfaction is important to us and we like to see the kids' happy faces too!
Q: What about rain?
We all want the party or event to go on if possible. If there’s a chance of showers and it's not raining at your event site, we will still deliver and set up. WE ALLOW OUR CUSTOMERS TO CANCEL RIGHT UP TO 24 HOURS BEFORE THE PARTY, WITH NO PENALTIES!! If the day is a total washout (BOOOO), you can reschedule for a later date in the season. Once an inflatable unit is set up, there will not be any refunds given.
Q: What about high winds?
Unfortunately, high winds can be problematic. If high winds are predicted, we will closely monitor the situation to determine the best course of action. We take the safety of our customers and equipment very seriously.
We stake our inflatable units down with 18" metal stakes and manufacturers recommend deflating units in winds over 15 mph. If high winds are predicted for the day of your event or are in excess of 20-25 mph, we will have to decline setup as it would prevent us from properly and effectively anchoring the inflatable unit to the ground.
Q: How do I know that you'll show up?
Bounce A Lot ‘N More LLC has provided party and event rental services for MANY satisfied clients, as supported by Google reviews. We pride ourselves on customer satisfaction and are dedicated to making your party or event fun and trouble free! We even call 1-2 days before your event to confirm delivery. WE WILL BE THERE!